1. General Refund Policy
Bullsi.club aims to provide a reliable and valuable AI-powered business pitching and investor simulation experience.
Because certain Bullsi services may provide immediate access to digital content or sessions after payment, refund eligibility may depend on the type of service purchased and whether the service has already been used or substantially provided.
2. Cancellation
Where Bullsi offers a subscription or recurring service, users may cancel the subscription using the applicable cancellation option provided through their account or payment interface.
Cancelling a subscription generally prevents future renewal. Cancellation does not automatically entitle the user to a refund for amounts already paid.
3. Requesting a Refund
If you believe you are entitled to a refund, please contact Bullsi support as soon as possible.
Please include the email address associated with your Bullsi account, the relevant transaction date and a brief explanation of the issue.
4. Duplicate or Incorrect Charges
If you believe that you have been charged more than once for the same service, or that you were charged an incorrect amount, please contact us for investigation.
If a duplicate or incorrect charge is confirmed, an appropriate correction or refund may be issued.
5. Technical Problems
If you have paid for a Bullsi service but were unable to use the service because of a technical problem with the Bullsi platform, please contact support promptly.
Depending on the circumstances, Bullsi may provide access again, extend the applicable service period, issue a refund, or provide another reasonable resolution.
6. Unused Services
Refund requests for unused services will be considered based on the type of service purchased, the applicable purchase terms and the circumstances of the request.
7. Completed or Substantially Provided Sessions
AI-generated questions and responses can vary between sessions. A difference in AI questions, tone, difficulty or generated content does not by itself constitute a service failure.
8. Payment Provider Processing
Approved refunds may be processed through the payment method or payment provider originally used for the transaction.
The time required for a refund to appear in your account may depend on your bank or payment provider.
9. Unauthorised Transactions
If you believe a transaction was made without your authorisation, please contact Bullsi immediately and, where appropriate, also contact your bank or payment provider.
Bullsi may investigate transactions associated with suspected fraud, abuse or unauthorised use of the platform.
10. Policy Changes
Bullsi.club may update this Refunds & Cancellations Policy from time to time. The latest version will be published on this page.
11. Contact Us
For refund or cancellation questions, please contact: